WhatsApp · inbound
Hi, the alarm on my unit is beeping. Can you check?
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#48301 WhatsApp: alarm on unit 12-08OpenCreated1Find1. Find the person
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1. Keep chat and ticket in step.
- A person writes on WhatsApp or on a Messaging channel.
- The same text lands on a Zendesk ticket.
- The agent replies on the ticket.
- The reply goes back on that channel.
- There is one conversation, not two copies out of step.
Messaging · 1. Keep chat and ticket in step
Mei Tan
Hi, the alarm on my unit is beeping. Can you check?
We received your message. We will check the alarm on this chat.
Demo workspace · #48301 created and opened
WhatsApp: alarm on unit 12-08
Via WhatsApp · Mei Tan · mei.tan@example.com
WhatsApp · outbound
We received your message. We will check the alarm on this chat.
Internal note
Keep chat and ticket in step
One conversation. WhatsApp and the ticket show the same thread.
Public replyInternal note
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