Email · inbound
Hi, the alarm on my unit is beeping. Can you check?
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Email you control
Microsoft mailbox
Microsoft 365
- Send and receive
- Sent and Inbox
- You own SPF
Microsoft Graph
Read and write mail
Zendesk
Ticket thread
Agent works here
Pick a job.
1. Send the reply.
- The agent posts a public reply in Zendesk.
- Zendesk does not send that mail.
- Your Microsoft mailbox sends it. The thread stays the same.
- The Sent folder shows the mail.
- An internal note records that your mailbox sent it.
Email you control · 1. Send the reply
Agent replies
The agent posts a public reply on ticket #48201. Zendesk does not send the mail.
Microsoft mailbox
support@example.com
Inbox
From Mei Tan
Alarm on unit 12-08
Zendesk ticket
#48201 Alarm on unit 12-08
Email · public reply
We received your message. We will check the alarm and reply on this thread.