VLAN Asia Store SiteGo to website

Agent workspace Behind the ticket Messaging Your site, Zendesk data Help Center Customization Email you control

Back to main page

Agent workspace

This is a sample of our Zendesk work, not the full set. To ask more, write to sales@vlan.asia.

Malaysia

VLAN Technology Sdn. Bhd. (960723-D)

KL (Mailing Address): A1-11, No. 699 Glomac Damansara,

Jalan Damansara,

Taman Tun Dr Ismail,

60000 Kuala Lumpur.

Tel: +603 2107 0190
Email: info@vlan.asia
Whatsapp: +6012 266 0189

Singapore

VLAN Asia Pte. Ltd. (201906278Z)

138 Cecil Street, #12-01A, Cecil Court, Singapore 069538

Tel: +65 3105 1808
Email: info@vlan.asia

Copyright © VLAN TECHNOLOGY SDN BHD 2026. All Rights Reserved. Company Reg No: (201101032588) (960723-D) | Privacy Policy

Pick an app.

1. Find the person.

The ticket already has a requester. That person can be wrong.
Open Find the person from the top bar. This app is not in Apps.
Search by Unified, Phone, Email, or Any field.
Type any text. The demo always shows the same people.
Pick a row to set the requester on the ticket.

Flow

#48219 Alarm on unit 12-08Open

Demo workspace · 1. Find the person

Ticket

Brand

Support

Requester

MT

Mei Tan

mei.tan@example.com

Assignee

You

Form

Incident

Priority

Normal

Status

Open

Phone

+60 12-345 6789

On file

Channel

Email

Alarm on unit 12-08

Via Email · Mei Tan · mei.tan@example.com

Email · inbound

Hello, The alarm on unit 12-08 is beeping. Please check and reply. Thanks, Mei Tan

Stay on ticket

Apps

Apps4

2

3

4

5