How we extend Zendesk
- 1
Agent workspace
Extra tools on the ticket for the agent.
- 2
Behind the ticket
Workflows run when a Zendesk event is triggered.
- 3
Messaging
Use your own bot on the chat. Put the chat on your website. WhatsApp, web, and the ticket stay in step.
- 4
Your site, Zendesk data
You build your own website. Zendesk hosts the backend.
- 5
Help Center Customization
A Help Center that looks like your brand.
- 6
Email you control
Send and receive as a Microsoft mailbox. The thread stays on the Zendesk ticket.