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Agent workspace

Pick an app.

1. Find. The ticket already has a requester. Use this when the person is wrong, or you need to search by phone, email, or any ticket field. This app is in the top bar, not in Apps.

#48219 Open

1. Find

Do this next

Search by

Demo: same results every time. Only users.

Type anything and press Search. The demo always shows the same people.

1. Find

Email · inbound

Hello, The alarm on unit 12-08 is beeping. Please check and reply. Thanks, Mei Tan